Known Issues

Updated:  November 10, 2014

The tables below list known issues in OCLC WorldShare® Interlibrary Loan.
Availability dates are subject to change.

OCLC Service Configuration

Issue Details/work-around, if applicable
Not all modules of OCLC Service Configuration work with Internet Explorer, version 10.0.
Fix date: TBD

Known Issues with Viable Workarounds

Issue Details/work-around
Duplicate electronic delivery service types in constant data under the Electronic Delivery option results in an error. Confirm that electronic delivery settings in the OCLC ILL Policies Directory are complete, e.g. IP address is in the URL Field.
Note:  There is no need to make further edits in OCLC Service Configuration.
Lending buttons fails to appear if non-numeric data is entered in the Lending charges for Default Constant Data. User should enter only numeric data for lending charges and max cost.
Search by patron name results in "no matching requests found" when the patron name is specified as lastname,firstname (no spaces plus a comma in the middle). Enter patron name in the following formats (with spaces):
Lastname Firstname
Lastname, Firstname
Firstname Lastname
Search results ignore articles (the, a, an) at the beginning of a title when sorting title field. No current plans to fix this issue.

Fixed Issues

Issue Date Fixed
User is unable to search from the request details screen using the magnifying glass, if the request was opened by searching for it. November 2014
Direct link to Advanced Search is missing. November 2014
Request printouts from WorldShare ILL display the service type of loan, regardless of whether the request is a loan or a copy. The service type of the actual request is not changed, just the printout.
October 2014
User encounters Unresponsive Script error message. October 2014
User is only able to search closed requests by Request ID. October 2014
Request fields that should be editable at various statuses are no longer editable. Most request fields remain read-only regardless of request status. October 2014
Direct request sends a request to review with an error message, "copyrightCompliance invalid." September 2014
Selecting multiple formats in Discover Items. August 2014

Problem status prevents Borrower or Lender from updating or completing a request:

1.  The Borrower receives the item and updates the request to Lost (the system sets the problem status to Lender Lost), then finds the item and returns it. The Lender is unable to complete the request.

2.  The Lender supplies the item, but the Borrower does not update the request to Received (the system sets the problem status to Borrower Received?), and the Lender is unable to complete the request.

3.  The Lender supplies the item, and the Borrower responds Not Received (the system sets the problem status to Lender/Complete?). The Borrower is not able to update the request to Received, so the Lender is not able to complete the request.

4. The Borrower requests a copy. The Lender supplies the copy, but accidentally changes the request type to Loan by setting a Due Date.  The Borrower updates the request to Received (the system sets the problem status to Overdue), and the Lender is unable to complete the request.

August & September 2014
Users can’t log into OCLC Policies Directory with WorldShare ILL user name and password. August 2014
Request queue counts in the left navigation and in the Quick Links on the WorldShare ILL Home screen are not updating. July 2014
After a user clicks the Print button, a blank or gray page may appear, instead of the PDF Print Preview screen.
Note: This happens in all browsers.
June 2014
FireFox users:
After clicking Print, an error message appears saying “This PDF document might not be displayed correctly.”
June 2014

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