Known Issues

Updated:  10 February 2016

The tables below list known issues in OCLC WorldShare® Interlibrary Loan.
Availability dates are subject to change.

Current Issues

Issue Details/work-around

Multiple versions of the borrower and/or lender Interlibrary Loan Fee Management (IFM) reports display for December 2015.

·         ILL Fee Management Program Borrower Report
·         ILL Fee Management Program Lender Report

Both the new and old versions of the IFM reports display to some institutions for December 2015.

If the request-level report you are reviewing includes Patron, Patron Dept, Loan/Copy, and Date Received fields, then the IFM transactions have been applied to your January 2016 invoice.

If the request-level report you are reviewing does not include these elements, then the requests were applied to your December 2015 invoice.

For January 2016 reports and onwards, only one version of the report will be visible.

Your IFM reports for December, January, and February activity may not represent all of the request-level details applied to your monthly invoices.

If you have detailed questions about your IFM transactions, please contact OCLC Customer Support for assistance.

ILL requests that were created on 2015-12-19 from 7:30 am through 4:30 pm EDT have been lost. Pre-existing requests that were updated or closed during this window have returned to their status as of 2:00 am EDT (i.e. if request was updated to In Transit at 8:00 pm EDT on 2015-12-18 and then updated to Received status at 2:30 pm EDT on 2015-12-19, then the request will have gone back to In Transit status).

If you believe one or more of your institution's requests has been impacted, please contact OCLC Customer Support. They have a list of affected requests and can provide details for next steps.

Note on IFM transactions: If a request with IFM was Closed prior to 4:30 pm EDT on 2015-12-19, the transaction has been credited/debited as usual. If a pre-existing request with IFM has returned to a Status before its Shipped action, the lender may mark the request as Shipped again: The IFM transaction will NOT be billed twice.

La version française du Prêt entre bibliothèque WorldShare envoie un message d’erreur lorsque certaines activités sont faites  "Des informations sont incorrectes. Veuillez réviser et réessayer. illRequest.delivery.insuranceAmount.currency […]"

The French language version of WorldShare ILL throws an error message for certain actions: "Des informations sont incorrectes. Veuillez réviser et réessayer. illRequest.delivery.insuranceAmount.currency […]"

Solution de Contournement : Changer la langue de l’interface pour ‘English’ et compléter les activités.

Correction prévue pour le début 2016

Work-around: Switch to the English interface to complete the action.

Fix: Early 2016

When using Discover Items in WorldShare ILL, the "Search for versions with same title and author" link fails for some records. Change to word (au: ) rather than phrase (au=) search, and try again.

Fix: TBD
A limited number of requests supplied on 1-2 September 2015 that included an IFM transaction are not receivable. If you believe one or more of your institution's requests has been impacted, please contact OCLC Customer Support. They have a list of affected requests and can provide details for next steps.

Note: All IFM transactions through the end of November 2015 will continue to be billed at Received status.
Patron-initiated ILL with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa.
Fix Date: TBD
Duplicate electronic delivery service types in constant data under the Electronic Delivery option results in an error. Confirm that electronic delivery settings in the OCLC ILL Policies Directory are complete, e.g. IP address is in the URL Field.
Note:  There is no need to make further edits in OCLC Service Configuration.
Search results ignore articles (the, a, an) at the beginning of a title when sorting title field. No current plans to fix this issue.

Fixed Issues

Issue Date Fixed
PDF print preview does not work with Internet Explorer 11. August 2015
When using Discover Items, after viewing a detailed bibliographic record from a results list, users cannot navigate back to the search results by clicking on the link to that search in the left navigation panel. 
April 2015
Article Exchange uploads fail if the .PDF extension is entered in ALL CAPS. April 2015

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