UnityUK support

In February 2006, OCLC, in partnership with TCR (The Combined Regions), launched a hosted, web-based, national interlending service– UnityUK.  Since 2006, OCLC has continuously developed the service to meet evolving technological and user demands.

UnityUK is powered by VDX, a standards-compliant interlibrary loan and document request management system. UnityUK enables users to:

  • Search multiple library catalogues simultaneously
  • View the bibliographic and location details of any items retrieved
  • Place a request for an item
  • Manage the request through its lifecycle, from request to receipt to return
  • Manage incoming requests from other UnityUK libraries
  • Manage ILL charges using IFM
  • Run statistical and other reports
  • Send email alerts to requesters when requests meet stated criteria

Join the Discussion

UnityUK offers a members' Web site providing:

  • FAQs
  • A documentation and videos section to find or share useful training materials and manuals
  • Development News
  • Events
  • And much more

User Group

A UnityUK User Group has been established, with face to face and online meetings providing an opportunity for users to::

  • Network with ILL professionals from other organisations
  • Share experiences and best practices
  • Provide valuable feedback on current usage and issues
  • Learn about service updates and new releases
  • Influence service development and direction
  • Meet members of the OCLC UnityUK team


Contacting Support

  • Helpdesk Online
  • Email
  • Tel: 0845 267 7502
    +44(0)114 267 7502
  • Support Desk, OCLC (UK) Ltd,
    8 St Mary’s Gate,
    S1 4LW

Need more in-depth training?

Get information about training opportunities or workshops.

Email: tcr@oclc.org

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