This Guide describes the ILL Direct Request service and provides:
The Guide has 2 parts: Part 1 discusses 3 processing options and presents general requirements. Part 2 presents technical specifications.
For the purposes of ILL Direct Request and this Planning Guide, your system can be a local system ILL module, resource-sharing consortium Web interface,or locally developed borrowing software.
The OCLC ILL Direct Request Planning Guide is maintained on the OCLC Web site. Visit Abstract & revision notes to check for information added to this Guide after it was published.
The technical specifications in this Guide assume a working knowledge of ISO-10161, ILL-Requests. Refer to chapter 8, ISO-10161 Overview for information about this ISO protocol.
In addition to the information in this Guide, you should review the following:
Contact your OCLC-affiliated regional network or service center, your international distributor, or OCLC with questions or to schedule training.
You can contact OCLC Customer Services Division (CSD) via telephone, fax, the Web-based support request form, or E-mail. Support hours are:
7:00 am to 9:00 pm US Eastern Time Monday through Friday
CSD phone numbers
USA and Canada 1-800-848-5800
CSD fax number
CSD support form
On OCLC Web site at https://www3.oclc.org/app/contac/
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