10 Get assistance

• Who to contact
• What to contact them about
• Questions about the Internet or non-OCLC software
• Questions about Electronic Collections Online journals and subscriptions

Who to contact

For support questions regarding OCLC FirstSearch, please contact:

OCLC Support
E-mail: support@oclc.org
Telephone: 1-800-848-5800 (USA) or +1-614-793-8682
(7:00 a.m. to 9:00 p.m., U.S. Eastern time, Monday-Friday)

What to contact them about

The following list contains examples of questions or problems that OCLC can help you with:

• Connecting to FirstSearch or the WorldCat Services Administrative Module
• Receiving no system response or an unclear system response
• Using IP-address recognition access
• Lost passwords
• Using a feature of FirstSearch or the WorldCat Services Administrative Module
• Learning if FirstSearch can do what you want it to do
• Renewing a subscription
• Purchasing more searches
• Adding databases to your account
• Changing your FirstSearch account
• Ordering Electronic Collections Online journals
• Understanding a FirstSearch invoice
• Understanding prices and costs
• Planning your use of FirstSearch
• Requesting training
• Using the OCLC Usage Statistics service

Questions about the Internet or non-OCLC software

For questions about or problems with using the Internet or non-OCLC software or services, please contact your system administrator or Internet Service Provider first. For problems installing browser software or viewer software (such as PDF), contact your system administrator or the browser or viewer software producer first.

Questions about Electronic Collections Online journals and subscriptions

Information about the journals available through Electronic Collections Online and about contacting journal staff is available at Publishers and Journals. If you have questions about a journal subscription, contact the organization from which it was ordered.