Managing the OCLC FirstSearch Service
1 Read this first
Your FirstSearch authorization number, password, and welcome letter
Check your account and change your passwords
FirstSearch hours of operation
Who may use and have access to FirstSearch
How to get assistance
How to comment
2 Learn about FirstSearch
Visit the FirstSearch Web site
Subscribe to OCLC Internet lists
Explore FirstSearch and the administrative module
Use online help and news
Get information, training, and advice
Consult documentation
Visit the Teaching FirstSearch Web site
3 Plan your use of FirstSearch
Ask for advice
Integrate FirstSearch with your library's services
Customize FirstSearch to meet users' needs
Control FirstSearch costs for your library
4 Connect your users to FirstSearch
How to connect to FirstSearch
How to log on to FirstSearch
Proxy servers and firewalls
The Back button
Screen reader software
5 Use the FirstSearch administrative module
How to log on
How to check your account information
How to change your passwords
How to check your database access settings
How to print a screen
How to administer multiple accounts
How to get online help and news
How to avoid problems
How to ask questions
6 Inform your users about FirstSearch
Promotional materials
Instructional materials
7 Administer your FirstSearch account
Types of FirstSearch accounts
How to make changes to your accounts
Types of account changes you can request
Billing methods
8 Control full-text access
Control full-text access through your database and journal orders
Control full-text access through the administrative module
Example of full-text access
9 Monitor your library's FirstSearch usage
Account information and usage statistics
How to use FirstSearch statistics
How FirstSearch counts searches
10 Get assistance
Who to contact
What to contact them about
Questions about the Internet or non-OCLC software
Questions about Electronic Collections Online journals and subscriptions
11 Checklist
