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Troubleshooting for EDX

Sending Files to OCLC (PUT)

If you can't PUT the file:
  1. Verify that you are at the correct directory level. If you are using a text-based FTP application, type PWD to display the directory.
  2. Check the command line for typos.
  3. Verify the name of the file being sent is DATA.DYYMMDD or LABEL.DYYMMDD.
Error messages:
  1. Unable to create data set [file name] for store command.
    • The directory path is wrong.
  1. GDG Name conversion failed.
    • The directory path is wrong.
  1. No route to host.
    • Turn PASSIVE off. If you are a DOS user, type PASSIVE.
Disconnects before transfer completes:
  • Reconnect and try the transfer again.
  • If the disconnect persists, contact your local Internet Service Provider.
Verify the file has been sent:
  • Verify the directory path is correct.
  • Type the LS (list) or DIR (directory) command to show all files in the current directory.
For files larger than 20MB, the quote site command is required.

Example: After typing BIN <Enter>, type quote site cyl pri=20 sec=20

 
Other Problems: Contact OCLC Customer Services Division (CSD) Monday through Friday, 7:00 a.m. to 9:00 p.m. U.S. Eastern Time at (800) 848-5800 or (614) 793-8682, or e-mail support@oclc.org.