Skip to page content

WorldCat

At a glance A global catalog A suite of integrated services 'Web scale' discovery and delivery Facts and statistics Join WorldCat Promote WorldCat in your library

Benefits Governance Global and Regional Councils Reports Advocacy NextSpace Talk Career development Education and professional development Presentation Center Standards activities

Products and Services

Services A-to-Z Log in to OCLC services Product support, training and documentation Product brochures, case studies and fact sheets ProductWorks Ordering OCLC services and publications Librarian's toolbox

Research

Activities Publications People Events News Opportunities RLG Partnership About Us

QuestionPoint documentation

QuestionPoint glossary

Getting started

Getting Started Guide
Presents information on how to use QuestionPoint based on the various roles of library staff.
Implementation Checklists and Worksheets
Step-by-step instructions for implementing QuestionPoint, based on your role in your library. Includes links to worksheets.

Using

Member Guidelines
Discusses members' responsibilities for quality, response time, appropriateness of response, monitoring staff effectiveness, and service expectations.
Best Practices
Library of Congress guidelines for digital reference policies, QuestionPoint administration, and QuestionPoint implementation.

Domestic and international trademarks and/or service marks of OCLC Online Computer Library Center, Inc. and its affiliates