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QuestionPoint documentation

QuestionPoint glossary

Getting started

Getting Started Guide
Presents information on how to use QuestionPoint based on the various roles of library staff.
Implementation Checklists and Worksheets
Step-by-step instructions for implementing QuestionPoint, based on your role in your library. Includes links to worksheets.

Using

Member Guidelines
Discusses members' responsibilities for quality, response time, appropriateness of response, monitoring staff effectiveness, and service expectations.
Best Practices
Library of Congress guidelines for digital reference policies, QuestionPoint administration, and QuestionPoint implementation.

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