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13 Support

13.1 Getting Support

Check system alerts

Check the OCLC System Alerts page at: https://www3.oclc.org/app/alerts/bin. .

OCLC Customer Services Division

Contact OCLC Customer Services Division (CSD). Contact CSD by e-mail , use the Contact Us form, or use the following telephone and fax numbers.

Telephone: USA   1-800-848-5800
International   1-614-793-8682
Fax: 1-614-764-2694

Hours of telephone support are 7:00am to 9:00pm U.S. Eastern Time, Monday through Friday.

Provide this information:

  • The service or product you are using
  • Your OCLC symbol
  • Your OCLC authorization number and password
  • WorldCat Collection Analysis group identification???/
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