Why Libraries? A Call for Use-Centered Assessment
by: Lynn Silipigni Connaway
It is often difficult for library and information professionals to accept "that the majority of the population does not use libraries to get information" (Connaway, 2013, p. 83). Regardless of whether the library and information science (LIS) profession accepts this, it is something that must be discussed and addressed. LIS professionals need to know what types of information services, systems, and sources people access and use. They need to be prepared to learn how, where, and why people get their information. Knowing the answers to these questions will provide LIS professionals with the knowledge, skills and confidence to develop user-centered library services and systems.
Connaway, Lynn Silipigni 2014. "Why Libraries? A Call for Use-Centered Assessment." BiD: textos universitaris de biblioteconomia i documentació 32. http://bid.ub.edu/pdf/32/en/connaway3.pdf.