'Are We Getting Warmer?' Query Clarification in Live Chat Virtual Reference

by: Marie L. Radford, Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolsci-Boros, and Hannah Kwon

Winner of the 2012 Reference Service Press Award.

Suggested Citation:

Radford, Marie L., Lynn Silipigni Connaway, Patrick A. Confer, Susanna Sabolsci-Boros, and Hannah Kwon. 2011. "'Are We Getting Warmer?' Query Clarification in Live Chat Virtual Reference." Reference & User Services Quarterly, 50,3: 259-279.