Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference

by: Marie L. Radford and Lynn Silipigni Connaway

Suggested Citation:

Radford, Marie L., and Lynn Silipigni Connaway. 2010. "Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference." In Creating the Reference Renaissance: Current & Future Trends, ed. M. L. Radford & R. D. Lankes, 39-54. New York: Neal-Schuman.