Publications

Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives

Publications

• Connaway, Lynn Silipigni, and Marie L. Radford. 2007. “Service Sea Change: Clicking with Screenagers Through Virtual Reference.” Presented at the Association of College and Research Libraries 13th National Conference, “Sailing into the Future – Charting Our Destiny,” 29 March – 1 April 2007, Baltimore, Maryland (USA):
  • Webcast: Friday 30 March 2007, 11:15 a.m. – 12:15 p.m.
  • Presentation: Saturday, 31 March 2007, 2:45 – 4:00 p.m. Baltimore Convention Center, Room 318-323.
  • Pre-print available online at: http://www.oclc.org/research/publications/archive/2007/connaway-acrl.pdf (.pdf: 68K/19 pp.)
• Radford, Marie L., and Lynn Silipigni Connaway. 2007. "'Screenagers' and Live Chat Reference: Living Up to the Promise." Scan, 26,1 (February): 31-39.
• Connaway, Lynn Silipigni, and Marie L. Radford. 2007. "The Thrill of the Chase in Cyberspace: A Report of Focus Groups with Live Chat Librarians." Guest Forum, Informed Librarian Online (January).
• Radford, Marie L., and Lynn Silipigni Connaway. 2006. "Seeking sustainability and singularity: Evaluating virtual reference from user, non-user, and librarian perspectives." Online proceedings of The American Society for Information Science and Technology Conference, Information realities: Shaping the digital future for all, 3-9 November 2006, Austin, Texas (USA).

• Seeking Synchronicity
• Description
• Proposal [pdf]
• Presentations
• Publications
• Timeline [pdf]
• Bibliography [pdf]
• KKAR Classification Scheme
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