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Research : Activities : User Behavior Studies & Synthesis
User Behavior Studies & SynthesisOur focus in this area includes studying the behavior of library users, from public library patrons and undergraduate students to scholars and researchers, to determine their perceptions and information usage habits of a variety of reference services. Our objective is to identify and share recommendations on how to better serve library users' needs now and in the future. Seeking Synchronicity: Evaluating Virtual Reference ServicesThis project includes the evaluation, sustainability, and relevance of virtual reference services, which are human-mediated, Internet-based library information services. The study of VRS users, non-users, and librarians provided a fuller understanding of their behaviors, needs, and preferences in virtual environments, in order to improve libraries' ability to respond to increased demand on libraries to provide reference services online.
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OCLC is a nonprofit, membership, computer library service and research organization dedicated to the public purposes of furthering access to the world’s information and reducing information costs. More than 71,000 libraries in 112 countries and territories around the world use OCLC services to locate, acquire, catalog, lend and preserve library materials. |
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