Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives
Upcoming Presentations
Radford, Marie L. & Lynn Silipigni Connaway. 2010. "'I Stay Away from the Unknown, I Guess:' Measuring Impact and Understanding Critical Factors for Millennial Generation and Adult Non-Users of Virtual Reference Services." Paper accepted for presentation at iConference 2010, the Fifth Annual iSchools Conference, 3-6 February, University of Illinois at Urbana-Champaign (USA).
Radford, Marie L. 2007. Creating Chat Connections: E-valuating Virtual Reference Transcripts(.ppt: 525K/32 slides).
Delaware Valley Chapter, Association of College and Research Libraries (ACRL), 2 November, Millersville, Pennsylvania (USA). A handout(.pdf: 164K/9 pp.) and a bibliography(.pdf: 28K/2 pp.) related to this presentation are available.
Radford, Marie L., Lynn Silipigni Connaway, and Jocelyn DeAngelis Williams. 2007. "Face-work in computer-mediated communication: An analysis of live chat reference encounters." 11th Annual New Jersey Communication Association Conference, 24 March, Kean University, Union, New Jersey (USA).
Connaway, Lynn Silipigni, and Marie L. Radford. 2007. "Service Sea Change: Clicking with 'Screenagers' through Virtual Reference." Association for College and Research Libraries (ACRL) 13th National Conference in Baltimore, Maryland (USA).:
Webcast, 30 March, and
Presentation(.ppt: 137K/24 slides), 31 March, Baltimore Convention Center. Pre-print available. (.pdf: 68K/19 pp.)
Radford, Marie L., and Lynn Silipigni Connaway. 2006. "'Screenagers' and Virtual (Chat) Reference: The Future is Now!" (.ppt: 191K/25 slides). New Jersey Association of School Librarians, 30 October, Long Branch, New Jersey (USA). A handout from this presentation is available. (.pdf: 59K/7 pp.).