Recent Web sessions and podcasts

For your convenience, here are recordings of some of our recent online presentations:

Topic and brief description	Date recorded
Promoting Virtual Reference On and Off Campus	May 02, 2008
Best practices in cooperative virtual reference Learn best practices and tips on providing the best customer service to your virtual reference users by hearing from the following speakers. Stephen Francoeur, information services librarian and assistant professor at Baruch College Beth Evans, associate professor and the electronic services specialist at Brooklyn College Library R. David Lankes, director of the Information Institute of Syracuse and an associate professor in Syracuse University's School of Information Studies	January 12, 2008
Promoting virtual reference services (beyond bookmarks) Virtual reference services reach out to bring the library to the user, and the most successful promotional activities go where the user is to promote these services. This Web session featured two of the most innovative publicity campaigns for virtual reference services: Beth Cackowski (project coordinator of New Jersey's statewide service QandANJ.org) spoke about the QandANJ.org ad on MTV; and Diana Sachs-Silveira (project coordniator of Florida's Ask a Librarian service) discussed "The Director's Chair", a YouTube contest in which Florida high school students produce a commercial for the Ask A Librarian service.	November 15, 2007
Eliminating barriers to service with lightweight chat This Web session explored how libraries can provide reference services to all users, including those using screen readers or other assistive technologies, with a focus on QuestionPoint's new lightweight patron chat ("Chat 2").	September 19, 2007

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