Skip to page content

Support Home

   

Known Issues and New Alerts

For additional known issues with OCLC services, please see Known Issues If you are experiencing a problem that does not match a posted alert, we may not be aware of the issue yet. Please report symptoms to your Regional Service Provider or call OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.

OCLC System alerts
(please scroll down to view multiple postings)
Search Alert Archive

Alert Topic:Holdings display issues
Alert Status:RESOLVED; monitoring condition
Affected Services:CatExpress, Connexion, ILLiad, WorldCat, WorldCat Resource Sharing
Alert Created:10/09/2008 12:16:34 PM ET
Last Updated:10/10/2008 11:43:50 AM ET
Description:Selecting Custom Holdings Paths fails to display holding symbols and fails to populate workform.

Symbols can still be manually entered, and "All" "State" and "Regional" holdings still display properly.

Connexion users are seeing invalid holdings information when cataloging

This problem has been reported and we expect a resolution shortly.
Update:The holdings issues appear to be resolved. After working to resolve the problem, OCLC staff have been monitoring the affected systems and have not discovered any more incidents and OCLC CSD has also not received any more reports from users. Appropriate staff will continue to monitor the services that were affected but we believe this issue is resolved.

Standard OCLC Service Hours

OCLC Connexion (including CatExpress, WebDewey), Z39.50 Cataloging, WorldCat Selection, OCLC FirstSearch, WorldCat Resource Sharing, WorldCat Collection Analysis, and OCLC Local Holdings Maintenance are regularly available 24 hours, Monday through Sunday. OCLC occasionally conducts maintenance on these systems, which is typically completed on a Sunday from 2 am - 6 am ET. OCLC usually provides advance notice about these maintenance periods.

RLG databases are generally accessible for searching or record supply 24 hours a day, 7 days a week. Routine maintenance for the RLG Union Catalog is scheduled for Sunday through Thursday, 9:00 - 9:15 p.m. (21:00 - 21:15) Pacific Time (UTC-8).