Skip to page content

OLIB : Support

OLIB support

OLIB provides a wide variety of features and functionality. Please contact support directly using any of the methods provided on this page with any questions you have about your OLIB system.

Just getting started?

From our For Customers site various resources can be found to help you get to grips with OLIB. Amongst the many resources available here, several useful beginner's documents can be found including:

  • a listing of Technical Recommendations for server, client and Webview needs.
  • a Client Installation guide for help with the installation of the product on client computers.

For questions or problems please contact support.

Join the discussion

Share tips and tricks with fellow OLIB users, at the User Group site.
Here you can get the advice you need or help other librarians using OLIB by discussing the following topics:

  • Hints and Tips (FAQs)
  • Policies and practices
  • Issues
  • Improvements and/or enhancements
  • And much more

Need more in-depth training?

Contact your regional service provider for information about training opportunities or workshops.

Frequently used documentation

Documentation for OLIB can be found on our For Customers site, within the Documentation section.

Support voor OLIB

Voor ondersteuning van het gebruik van onze producten en diensten in Nederland of België kunt u contact opnemen met de Servicedesk:
E support-nl@oclc.org
T +31-(0)71-524 66 00
F +31-(0)71-522 31 19
P Postbus 876, 2300 AW Leiden, Nederland

De Servicedesk is telefonisch bereikbaar van maandag t/m vrijdag tussen 8.30 en 17.00 uur.

For support enquiries in the Netherlands, Belgium and Luxembourg, please contact the Service desk:
E support-nl@oclc.org
T +31-(0)71-524 66 00
F +31-(0)71-522 31 19
P P.O. Box 876, 2300 AW, Leiden, Netherlands

Support is available from Monday through Friday, between 08:30 and 17:00 hrs.

Helpdesk Online (requires username and password)

Stay informed

For the most up to date, important OLIB information, including news, releases and more, visit the For Customers site.

User group

To take part in our User Group site, where you can talk about OLIB and see what others have to say within the user community, visit our User Group site.