Support, training and documentation

Documentation

• NetLibrary Quick Start Guide (PDF)

  Explains how to access the service, set up your account, and search for eContent.

• How It Works: Library Resource Center (PDF)

  Explains how to log in to the Resource Center, and create and interpret usage reports.

• Authentication Options

  Explains the four authentication methods.

Training

Take advantage of the tools and resources for getting to success with NetLibrary and for in-depth training.

NetLibrary Demo
View a Flash demonstration of NetLibrary. See how to search for and view NetLibrary eContent; view eBooks and eAudiobooks; and create a NetLibrary account .

Live Web Sessions
Join us for live, no cost, Web sessions dedicated to the success of your NetLibrary collections. In each session, you watch a live Web presentation and participate via a conference call. You can ask questions, listen to others' questions, and join in the discussion with the OCLC implementation specialist. These sessions are intended for current NetLibrary customers. Available sessions include Setup and Administration and Promoting & Marketing NetLibrary to Your Users.

Recorded Web Sessions
View a series of 15- to 20-minute videos of Web sessions about increasing usage of your NetLibrary eContent collections and promoting your collections.

Get assistance for NetLibrary databases

Voor ondersteuning van het gebruik van onze producten en diensten in Nederland of België kunt u contact opnemen met de Servicedesk:
E support-nl@oclc.org
T +31-(0)71-524 66 00
F +31-(0)71-522 31 19
P Postbus 876, 2300 AW Leiden, Nederland

De Servicedesk is telefonisch bereikbaar van maandag t/m vrijdag tussen 8.30 en 17.00 uur.

For support enquiries in the Netherlands, Belgium and Luxembourg, please contact the Service desk:
E support-nl@oclc.org
T +31-(0)71-524 66 00
F +31-(0)71-522 31 19
P P.O. Box 876, 2300 AW, Leiden, Netherlands

Support is available from Monday through Friday, between 08:30 and 17:00 hrs.