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Welcome to Enquire

Enquire instantly connects you to someone who is trained to help you find the answers to your questions.

Simply enter your details and your question, then press 'Connect'.

Enquire is a UK collaborative of many public libraries throughout England and Scotland staffing the service Monday-Friday 9am-5pm and Saturday morning. After these hours, you will be connected to one of our library partners in the USA.

If you have a local question, we will in most cases be able to help you in the chat session. However, we may need to refer the query back to your local library for email follow up the next working day.

At the end of the session, if you've entered your email address a transcript of the session will be emailed to you (including links). If you have elected not to enter an email address, you can fill in details at the end to send the session to yourself.

Why should I enter my email address?

If we need to conduct further research and get back to you later, it is important we have your email address. You can choose to remain anonymous, but an email answer will not be sent to you.

Why do I need to enter my postcode?

Not all library authorities in England and Scotland participate in the service. If you enter your postcode, we can see which authority you belong to, and if they participate in the service your question can be forwarded directly to them so there is no need for you to contact them directly, we can do that for you. If your authority does not participate, we will only be able to give you contact details.

Session Feedback

At the end of the session, a survey will appear. To help us make the service better, we welcome all feedback, please if possible add any comments regarding your session, as this is extremely helpful.

Thank you for using our online live reference service!