Transitioning your FEDLINK billing and ordering services to OCLC

In the spring of 2011, FEDLINK renewed its contract with OCLC with some changes to the order process beginning in FY2012. The products and services provided by OCLC will not change; however, orders and renewals will now go through OCLC Orders instead of FEDLINK beginning October 1, 2011.

Transfer Pay will continue to be the primary option, but Direct Express will be an additional option starting October 1, 2011. Members will still be required to follow federal procurement regulations so that they do not spend more than has been authorized by a contracting officer.

All orders and renewals placed after October 1, 2011 will need to be directly communicated with OCLC rather than being routed through a FEDLINK librarian.

Consolidating and centralizing administrative services enables OCLC to contain its costs and prices, while continuing to find new and innovative approaches to service delivery, training and support.

OCLC members have access to added-value services including:

  • Customer Support: All product and services support will be available directly from OCLC. OCLC has a team of professionals who can assist with any OCLC product or service area need. Contact them at 1-800-848-5800 or support@oclc.org.
  • Training: Our goal is to make training available when and where you need it. Now, live, online training for most OCLC services is free to members. In addition, OCLC Training Partners and WebJunction offer training on a wide range topics of professional interest to librarians and staff. Links to available training can be found through the OCLC Training Portal.
  • Special events: OCLC offers members access to a variety of free seminars, symposia, and webinars throughout the year through the OCLC Events Calendar.

For more information:

OCLC is a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »