OCLC and ILLiad: Support for the entire journey

Support for OCLC ILLiad begins before you install it, and continues for as long as your library and patrons enjoy its benefits. A number of channels are available for learning more, and solving problems should they arise.

Prepare for installation

After you place your order, Atlas Systems will send you a packet of information to assist you in planning. Atlas Systems will also contact you to schedule on-site installation.

After installation

Soon after your OCLC ILLiad software installation, OCLC will contact you to find out how you are progressing and discuss any open issues. OCLC will contact you regularly to ensure you are on track with your implementation and to help solve any problems you may have encountered.

After your initial implementation of OCLC ILLiad:

• View the OCLC ILLiad video help files (Windows Media Player, .wmv). Your staff should become familiar with all aspects of the information contained in these videos.
• Revise the patron Web pages with caution, making certain to use a certified HTML editor.

If you have any questions regarding ILLiad and its operation, please contact us.

Documentation

Atlas Systems provides the documentation for ILLiad.

Considering migrating to an OCLC-hosted site?

Review the Migration Workflow to see a library's responsibilities.

Talk to and learn from others

Exchange information with others about the ILLiad experience at the Resource Sharing Portal.

Get training

A number of ILLiad training resources are available from OCLC and its ILLiad partner, Atlas Systems, to match your needs and preferred learning style. If you prefer a traditional learning environment, consider a class.

Get assistance for ILLiad

Pour obtenir de l'assistance technique en France, en Europe du Sud, en Turquie et en Israël, veuillez contacter support-fr@oclc.org
T 01-55 02 14 80
F 01-47 93 50 13

Pour obtenir de l'assistance technique en Belgique, veuillez contacter support-nl@oclc.org
T +31-71-524 66 00
F +31-71-522 31 19

Pour obtenir de l'assistance technique en Suisse, veuillez contacter support-ch@oclc.org
T 061-378 80 70
F 061-378 80 79

If extensive troubleshooting is required, OCLC support staff may refer you to Atlas Systems.

Talk to and learn from others

Exchange information with others about the ILLiad experience at the Resource Sharing Portal.