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JUIL. 20

Essential tips for answering patron questions

Participants learned the basics for better results when answering patron questions.

Cet événement est terminé.

Participants who attended this webinar heard our panel discuss basic best practices for providing superior reference assistance.

 

WebEx recording (30 minutes)

 

 

 

Date

20 juillet 2017

Heure

11:30 AM – 12:00 PM
Eastern Daylight Time, North America [UTC -4]