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JUIN 27

ALA Annual 2016 Conference, 23-27 June

Join OCLC at the American Library Association's Annual Conference and Exhibition.

Cet événement est terminé.

Join OCLC in Orlando for the 2016 ALA Annual Conference

Learn more about OCLC initiatives and connect with fellow OCLC members during ALA Annual, June 23-27, 2016. A few of our events are noted below; registration is open for these and other OCLC events at ALA Annual. And remember to visit us at our booth, #1517. We look forward to seeing you in Orlando.

OCLC Symposium presents: Disney's Approach to Quality Service

Friday, June 24, 1:00 – 4:00 pm
Orange County Convention Center, Room W110

Libraries create memorable experiences and share important programs every day. But what happens when libraries truly focus on the user experience and put it at the center of everything they do?

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right processes and standards in place to achieve them. By uniting your people, place(s) and processes through a clear focus on the user, exceptional service becomes possible across all customer touchpoints. With more than 90 years of world-renowned customer service, no one understands that better than Disney. You'll come away with inspiration on how you can create new and impactful user experiences.

Date de début

27 juin 2016

Date de fin

27 juin 2016

Lieu

Orlando, FL

Site

Orange County Convention Center

OCLC User Community Meetings

Saturday, June 25, 3:00 – 4:00 pm
Hilton Orlando

The power of the OCLC cooperative is the collaboration and commitment of member libraries. OCLC user community meetings bring members together to learn from and share with each other, to best use OCLC services today and to provide input into the future. Join a user community meeting and then network with fellow members in a post-meeting reception from 4:00 – 5:00 pm. OCLC user community activities are all conveniently located within the Hilton Orlando Hotel.

  • Cataloging/Metadata Community Meeting
  • Resource Sharing Community Meeting
  • WorldCat Discovery Community Meeting
  • WorldShare Management Services User Meeting