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JUL 20

Essential tips for answering patron questions

Participants learned the basics for better results when answering patron questions.

Este evento ya pasó.

Participants who attended this webinar heard our panel discuss basic best practices for providing superior reference assistance.

 

WebEx recording (30 minutes)

 

 

 

Fecha

20 julio 2017

Hora

11:30 AM – 12:00 PM
Eastern Daylight Time, North America [UTC -4]