Answer questions anywhere, anytime through cooperative virtual reference.
Provide high-quality reference services online and around the clock
Your users' information needs don't end at the library door or when the sun goes down. QuestionPoint provides a complete virtual reference management system, integrating chat, e-mail, a reference knowledge base, reports and analytic tools to give you a complete view of reference activity. Expand your hours of service to offer live help anytime through membership in the 24/7 Reference Cooperative.
Increase coverage without increasing staff
QuestionPoint is different because it's based on sharing—with the library down the street, on the other side of the state or across the globe. By sharing staff time, QuestionPoint libraries can extend their hours of online service and join a global community of reference professionals. QuestionPoint's flexible group options allow libraries to support existing relationships (within a library system, local consortium or statewide group, for example), while participating in the global QuestionPoint cooperative. And for libraries needing around-the-clock service, QuestionPoint offers backup coverage 24 hours a day, 7 days a week for your users—a level of customer service that more and more people are coming to expect.
Share your know-how
QuestionPoint includes access to both local and global knowledge bases added by member libraries. Your library can maintain a local knowledge base for itself or as part of a group—a key reference resource customized to your library and your users' needs. You can also use and contribute to the global reference knowledge base that is cooperatively built by all QuestionPoint members.
Answer worldwide questions in users' native language
Learn about the Spanish government's effort to give all Spanish speakers access to general reference information whenever it's needed.
Connect all state residents to reference librarians
Discover how the state of Washington provides residents with 24/7 access to library reference services.
Provide personal reference service quickly whenever it's needed
Find out how Denver Public Library got more students than ever to use--and enjoy using--reference services.
"Having this chat reference service available to them around the clock gives them a lifeline to the library whenever they need it."
Information Services Librarian, Newman Library, Baruch College, New York
25 January 2017
Get practical advice about how to retrieve and analyze your QuestionPoint reference use data in Excel.
02 November 2016
13 July 2016