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Member stories

OCLC is its members. We are owned, supported and led by our member libraries, whose input guides everything we do. From involvement in major research studies to piloting new products and informing strategic direction, we rely on them for guidance, governance and advice.

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  • QuestionPoint
ministerio-educacion_thumb

Answer worldwide questions in users' native language

Learn about the Spanish government's effort to give all Spanish speakers access to general reference information whenever it's needed.

askwa_thumb

Connect all state residents to reference librarians

Discover how the state of Washington provides residents with 24/7 access to library reference services.

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Provide personal reference service quickly whenever it's needed

Find out how Denver Public Library got more students than ever to use--and enjoy using--reference services.

University of Washington, Suzzallo Reading Room

Create a 24/7 library, no matter the weather

Learn how the University of Washington kept its library open even during a weather-related campus closure.