English

JUL 20

Essential tips for answering patron questions

Participants learned the basics for better results when answering patron questions.

This event has passed.

Participants who attended this webinar heard our panel discuss basic best practices for providing superior reference assistance.

 

WebEx recording (30 minutes)

 

 

 

Date

20 July 2017

Time

11:30 AM – 12:00 PM
Eastern Daylight Time, North America [UTC -4]