Essential tips for answering patron questions
The basics for better results when answering patron questions.
It’s often the simple details that lead to the best results. Make sure the basics are covered for answering reference questions during your everyday patron interactions.
Join the QuestionPoint community to discuss best practices for providing superior assistance. We’ll hone in on a handful of general tips to help improve every exchange.
We know you’re busy, so we have condensed our best practices series into shorter sessions with more concentrated advice. It’s a 30-minute burst of knowledge you don’t want to miss!