Essential Tips for Successful Reference Chats
The basics for more effective reference chats every day.
It's often the simple details that lead to the best results. Make sure the basics are covered for effective chatting in your everyday reference interactions.
Join the QuestionPoint community to discuss best practices for providing superior assistance. We'll hone in on a handful of general tips proven to help improve every chat.
We know you're busy, so we have condensed our best practices series into shorter sessions with more concentrated advice. It's a 30-minute burst of knowledge you don't want to miss!