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Success stories

Kate Smith, Trafford Libraries on UnityUK:

"We are already phasing out the paper records in our system thanks to UnityUK. We can rely on the system to progress requests without us having to remember to check what's happening. This improved tracking means that we need only take action if we're alerted to a problem. As a result, we can prioritise our time to sort out the tricky requests and leave the system to process the routine ones."

June Gronland Camden Inter-Library Loans on the UnityUK Helpdesk:

"Have been pleasantly surprised. Answers back quickly. Good to talk to people and get a response."

Helen McNabb, Bibliographic Services Officer, Vale of Glamorgan on UnityUK:

"After only six months of operation we can already see that UnityUK has speeded up our requests process. Having all possible locations, complete with live data from the supply library catalogue, together in one place is a real time saver."

Helen McNabb, Bibliographic Services Officer, Vale of Glamorgan on UnityUK:

"UnityUK has taken a lot of the donkey work out of the requesting process. We no longer have to fill in forms, send faxes and generate chasers; the system does it all for us. This has saved a great deal of time and effort even when, like us, you're only doing a couple of hundred requests a year."

Sharan Hunjan at Newham Libraries on the UnityUK Members Area website:

"It's like a bible! Its fantastic, super, brilliant. Every time I go there with a question, I get the answers I need".

Sharon Cotton at Harrow Libraries on UnityUK:

"It's a great search tool and enables us to locate a wider range of material from just one source"

Brenda Wallis at Enfield Libraries on the UnityUK Helpdesk:

"Found it very helpful, they are very patient and always been able to respond or get back and solve a problem."

Brenda Wallis at Enfield Libraries on UnityUK:

"We were one of the LUK trial libraries for UUK and have seen things improve…OCLC has certainly listened."

Suzanne Tong, Inter-Library Loans, Kent Libraries and Archives on UnityUK Helpdesk

"Used the helpdesk numerous times. Been really helpful. Very good. I feel I know them."