A 24/7 virtual reference service
Public libraries today are faced with a number of challenges. The need to maintain relevance and promote the value of library services, combined with drastic funding reductions necessitates new ways of working.
Enquire is a unique service that provides real-time online help and advice to members of your community by trained reference staff. That means you can be there when the public need information, regardless of location or time. This helps you to demonstrate your library’s value as an authoritative source and extend your local service provision in a digital environment.
The Enquire service works collaboratively with partner libraries, meaning members in the 24/7 reference cooperative support Enquire to offer round the clock live help to your users, every day of the year. Enquire will help to move your library away from traditional methods by providing an up to date communication channel. Enquire is the ideal solution for streamlining workflows while meeting your users’ needs in an on-demand digital world.
"Enquire is an excellent way for libraries to offer support and assistance to people who are having trouble sifting through the avalanche of information available on the Web.”