Individual libraries or groups of libraries may subscribe to the QuestionPoint service.


Prices are based on unlimited annual subscriptions consisting of three elements:

  1. The Reference Management Platform
    This includes a Base Management Environment and Service Unit Profiles. The Base Management Environment (BME) includes a chat queue, a local knowledge base, and tools to manage the Service Unit Profiles (SUPs) working within the Environment. Each library, institution, or discrete service point must have a Service Unit Profile to work within.
  2. The 24/7 Reference Cooperative (optional)
    This around the clock live chat-based cooperative allows libraries to provide service to their users on the web 24 hours a day 7 days a week. The 24/7 Cooperative is an optional supplement built on the Reference Management Platform, with an associated cooperative coverage fee and staffing contribution requirement for libraries that wish to participate.
  3. Implementation and Training Services
    A required service in the first year of the contract that provides training and project management assistance for new members. Additionally, training programs and custom training are available at a fee.

Request a quote

How to get a demo of QuestionPoint

Complete the form to Request a demo, and QuestionPoint staff will contact you with more details and demo information.

Review QuestionPoint Terms and conditions.

Review System requirements for both library and library user access to QuestionPoint.

For more information, or to request a quote, please contact OCLC or your local distributor.

  • OCLC in Canada

    9955 Avenue de Catania, Bureau 135

    Brossard J4Z 3V5



    T: 450-656-8955

    T: 888-658-6583 (toll-free in North America)

    F: 450-618-8029


We are a worldwide library cooperative, owned, governed and sustained by members since 1967. Our public purpose is a statement of commitment to each other—that we will work together to improve access to the information held in libraries around the globe, and find ways to reduce costs for libraries through collaboration. Learn more »