||14 August 2013
Real Transcripts/Real Analysis: building blocks for online reference assessment and improvement
In this webinar, Cynthia Johnson and Caitlin Plovnik of University of California, Irvine, will use actual chat transcripts (anonymized) to demonstrate “good” and “great” examples of how librarians ask open-ended questions and engage with their online patrons to provide the best possible service and answers in the virtual reference environment.
Time: 12:00 PM – 01:00 PM Eastern Daylight Time
||21 August 2013
WorldShare Interlibrary Loan: Update and Chat with the OCLC Team
This program will include an overview of new features now available in WorldShare Interlibrary Loan as well as information about plans for future enhancements to the service.
Time: 01:00 PM – 02:00 PM Eastern Daylight Time