Electronic Collections Online support

OCLC Customer Support is available to help you with questions about software, online systems functionality, hardware, and telecommunications. Live telephone and e-mail support is available:

E-mail: support@oclc.org
Telephone: 1-800-848-5800 (USA) or +1-614-793-8682
(7:00 a.m. to 9:00 p.m., U.S. Eastern time, Monday-Friday)

Usage statistics

Electronic Collections Online subscribers receive two types of activity reports: session information and journal-usage information. Session information includes the number of sessions, session turnaways, and queries processed by the system. Journal usage information includes the number of abstracts and full-text articles viewed in journals that your library subscribes to. OCLC also provides Web delivery of these reports.

Frequently asked questions

For fast answers to common questions, review frequently asked questions.

Documentation

Create Links to ECO Journals

Direct article access

All ECO documentation

Tune in to discussions and alerts

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Get assistance for Electronic Collections Online

For questions or problems, contact your nearest OCLC office or regional service provider

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