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Course description
The ability to work effectively across cultures—gender, age, ability, nationality, religious/spiritual affiliation, geographic location, socioeconomic class, ideology, sexual orientation, race and ethnicity—is a necessity for anyone in a position of leadership or influence. As with any discipline, there are core principles that are the foundation upon which to build a solid and more broad-based skills set. This course describes effective cross-cultural communication skills—and skills that enhance workplace communication effectiveness generally—and provides opportunities for participants to practice some new techniques.
Why take this course?
In our increasingly diverse society and workplaces, it is essential that everyone develop core communication competency across cultures. This course is ideal for people with human resources responsibility, managers and supervisors, team leaders and group facilitators and project coordinators. It will help you develop and strengthen effective workplace communication skills.
What you will learn
You will learn conceptual models for understanding how different people process information and how to maximize your interpersonal effectiveness working across cultures. This skills set will help you be more effective managing across generations, racial and ethnic differences, and different levels within the library.
Topics covered include
· Understand one’s own communication style tendencies and their impact
· Fundamentals of increasing your emotional intelligence
· Give and receive feedback
· Conflict management
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