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Delivering Excellent Customer Service
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Prerequisites
Fundamentals of Communication or equivalent knowledge and Microsoft Word.
Course description
Custom Training Course Delivering Excellent Customer Service provides an overview of excellent customer service basics. It provides guidelines and best practices that will enable frontline and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Why take this course?
Do you want to know how to create a positive first and last impression? This course begins with the definition of customer service and continues all the way through excellent electronic customer service and even coping with stress.
What you will learn
You will learn to identify customers' expectations and how to help meet customers' needs. Through the importance of commitment, you will learn to provide excellent customer service, resolve complaints, and cope with difficult customers.
Topics covered include
- Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization's customer base.
- Handle complaints so that customers are satisfied.
- Deliver excellent customer service electronically and on the phone so that customers have a positive perception about your organization.
- Cope with stress so that you maintain a healthy level of work-related stress.
Follow up courses
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Course details
Course: M 301
Duration: 1 Day
Fee:
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227.00 |
| Non-Members: |
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325.00 |
Instructor:
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