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Writing Customer Focused E-Mail & Chat
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Prerequisites
None
Course description
Custom Training Course In this course, you will learn how to write e-mail that clearly answers customers questions. You will learn how to read between the lines to identify and solve the customer's problem. This course will teach you how to customize and integrate automated responses into your e-mails. You will learn the importance of tone and how to personalize e-mail to build customer loyalty.
Perfect for
Anyone who provides written customer or patron support
Why take this course?
By elevating your e-mail from adequate to excellent when responding to customers'/patrons' problems, you will make them feel valued and improve relations between your organization/library and your clientele.
What you will learn
During this course you will review, revise, and write customer-focused e-mail. You will also read several chat examples and learn how to compose fluently online. Feedback from instructors will reinforce your writing skills.
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Course details
Course: I 175
Duration: 1 Day
Fee:
| Members: |
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227.00 |
| Non-Members: |
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325.00 |
Instructor:
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