Using the API

QuestionPoint knowledge bases are now available via a web service. Searches can be posted and limited by any of the parameters on the QuestionPoint Advanced Search page. Search results can be rendered in xml or html for flexible implementation by various search engines. Text and json formats are also possible. Specific records are displayed using the data record link syntax, which requires only the KB ID of the record. This syntax is used when a single record is requested, whether it is requested directly from the external interface or selected from a list of results.

Typically using the API is a two step process:

• Perform a search
• Access a specific question and its related data and metadata

Searches can be limited to the a specific library or language for the response or the question.