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Recent Web sessions and podcasts
For your convenience, here are recordings of some of our recent online presentations:
| Topic and brief description | Date recorded |
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Best Practices in Virtual Reference: Panel
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July 11, 2009 |
Best Practices in Virtual Reference
A panel presented two innovative approaches to improving reference service for our users: building a better search engine using the knowledge of reference librarians, and building a multilingual, multinational reference service. Presentations by David Lankes, director of the Information Institute of Syracuse, and Paul Ulrich, Berlin Central and Regional Library are followed by a discussion with speakers and participants.
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January 24, 2009 |
QuestionPoint: Take a Second Look
QuestionPoint is a unique reference management service that provides tools for libraries to interact with their users (chat and e-mail), enhanced by the global network of QuestionPoint libraries worldwide. Membership in the 24/7 Reference Cooperative is available, which provides libraries with the ability to provide live chat reference services to their users, 24 hours a day, 7 days a week, 365 days a year.
View this recorded webinar and learn how QuestionPoint helps you and your users:
- Take the library to the user
- Open more doors to your library
- 24/7 help for 24/7 resources
- Integrated management of your reference services
- Provide the best answers from experts around the world, or within your network
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January 21, 2009 |
Best practices in virtual reference
A panel presented two innovative approaches to improving reference service for our users: building a better search engine using the knowledge of reference librarians, and building a multilingual, multinational reference service. Presentations by David Lankes, director of the Information Institute of Syracuse, and Paul Ulrich, Berlin Central and Regional Library are followed by a discussion with speakers and participants.
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January 24, 2009 |
QuestionPoint Qwidget: providing a new user experience to the library virtual reference service
Curious about Qwidget? Join us for an informative discussion with librarians who have taken the plunge and put the QuestionPoint Qwidget up on their library websites. Our speakers are from a large university, a community college, and a public library, and will discuss aspects of deploying the Qwidget, including: where the Qwidget is placed on the website (library catalog, library guides, etc); promotion; response from users (including usage statistics), and any issues with the Qwidget.
Our speakers are:
- Virginia Cole, Reference and Digital Services Librarian, Cornell University Library
- Kim LaPlante, Library Manager, Northeast Wisconsin Technical College
- Toby Thomas, Virtual Services Librarian, Seattle Public Library
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October 01, 2008 |
Best practices in cooperative virtual reference: management tips for a successful service
Our panelists manage large multi-type cooperative virtual reference services, providing 24/7 reference help to populations numbering in the millions. Learn the tips and techniques that these experienced statewide coordinators use to promote their service to both end users and stakeholders, and how to effectively manage cooperative services staffed by a variety of libraries. The speakers will discuss sustainability issues as well, including recruitment and retention of participating libraries. There will be time for discussion so bring your questions and comments.
Julie Strange is Operations Supervisor, Maryland AskUsNow!, the statewide VR service in Maryland. AskUsNow! has been a participant in the 24/7 Reference Cooperative since January 2003 and is provided by 19 public library systems, 11 academic libraries and 3 special libraries including two law libraries and the Maryland State Library for the Blind and Physically Handicapped.
Beth Cackowski is Project Coordinator for QandANJ.org, New Jersey’s 24/7 Statewide Virtual Reference Service, Beth’s current professional focus is on digital services and the Millennial user.
Mark Beatty is Training and Automation Librarian for Wisconsin Library Services (WiLS) and is the current elected President of LITA, the Library and Information Technology Association division of ALA. At WiLS he serves primarily as trainer and consortial wrangler for InterLibrary Loan, eBooks, and Virtual Reference services. He is the Administrator for AskAway the Wisconsin state wide virtual reference multi-type consortium.
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June 28, 2008 |
Promoting Virtual Reference On and Off Campus
Virtual reference provides a great opportunity to guide students to the best resources when they need your help the most. Our two speakers, Nancy Huling from University of Washington and Wendy Haynes from University of Wolverhampton in the United Kingdom, will share their tips on promoting their chat and e-mail reference services to students on campus and off, and discuss what works to capture the attention of their campus constituencies.
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May 02, 2008 |
Best practices in cooperative virtual reference
Learn best practices and tips on providing the best customer service to your virtual reference users by hearing from the following speakers.
- Stephen Francoeur, information services librarian and assistant professor at Baruch College
- Beth Evans, associate professor and the electronic services specialist at Brooklyn College Library
- R. David Lankes, director of the Information Institute of Syracuse and an associate professor in Syracuse University's School of Information Studies
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January 12, 2008 |
Promoting virtual reference services (beyond bookmarks)
Virtual reference services reach out to bring the library to the user, and the most successful promotional activities go where the user is to promote these services. This Web session featured two of the most innovative publicity campaigns for virtual reference services:
- Beth Cackowski (project coordinator of New Jersey's statewide service QandANJ.org) spoke about the QandANJ.org ad on MTV; and
- Diana Sachs-Silveira (project coordniator of Florida's Ask a Librarian service) discussed "The Director's Chair", a YouTube contest in which Florida high school students produce a commercial for the Ask A Librarian service.
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November 15, 2007 |
Eliminating barriers to service with lightweight chat
This Web session explored how libraries can provide reference services to all users, including those using screen readers or other assistive technologies, with a focus on QuestionPoint's new lightweight patron chat ("Chat 2").
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September 19, 2007 |
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