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Investing in Library Users and Potential Users: The Many Faces of Digital Visitors and Residents

Investing in Library Users and Potential Users: The Many Faces of Digital Visitors and Residents

By Lynn Silipigni Connaway

SLA-AGLA
Muscat (Oman)

Silipigni Connaway shares results from OCLC's Digital Visitors and Residents work, which identified how individuals are engaging with technology, acquiring information, why they make their choices, and how libraries can use this information to make decisions to reach users.

Topics: Digital Visitors and Residents, User Research

EMEA Innovation Survey

EMEA Innovation Survey

By Merrilee Proffitt and Titia van der Werf

OCLC EMEARC18
Scotland (UK)

Find out the results of a survey conducted by OCLC, in which libraries at 238 research universities in the UK, the Netherlands, Germany, Austria, Switzerland, Denmark, Spain, France, and Italy, shared intelligence regarding trends, capacities, and priorities within the European research library community.

Topics: Library Trends

Mitigating Microaggressions in Virtual Reference

Mitigating Microaggressions in Virtual Reference

By Lynn Silipigni Connaway, Marie L. Radford

OCLC Webinar
Virtual

This presentation reports results from qualitative content analysis of a large, longitudinal, random sample of QuestionPoint virtual reference service (VRS) sessions, how microaggressions can make their way into VRS, and how to mitigate this happening.

Topics: Equity, Diversity, Inclusion

University Futures, Library Futures: Emerging Directions in Shared Library Services: A Discussion with Shared Library and Consortium Directors

University Futures, Library Futures: Emerging Directions in Shared Library Services: A Discussion with Shared Library and Consortium Directors

By Constance Malpas

ALA Midwinter Conference
Denver, CO (US)

Malpas details the University Futures, Library Futures project that examined the impact of increasing differentiation of US higher education on the organization of academic libraries; and the shift from collection-centric model of excellence to engagement-oriented model supporting distinctive needs of parent institution.

Topics: Library Consortia, Library Trends