Contacts

OCLC Contacts:

  • Product and service ordering: orders@oclc.org
  • Billing options or funding issues: Betsy Miely at 1-800-848-5878 ext.5073 or mielyb@oclc.org
  • Customer support: OCLC has a team of professionals who can assist with any OCLC product or service area. Contact them at 1-800-848-5800 or support@oclc.org
  • Direct Express invoices: Shelly Roy at 1-800-848-5878 or roys@oclc.org
  • Service options/quotes: Library Services at libservices@oclc.org
  • Company name and address for purchase orders: OCLC, Inc.; Attention: Order Services Dept.; 6565 Kilgour Place; Dublin, OH 43017 / Fax: 888-339-3921 / Email: orders@oclc.org

FEDLINK Contacts:

  • Delivery Orders: FEDLINK Fiscal Hotline at 1-202-707-4900
  • Transfer Pay invoices: FEDLINK Fiscal Hotline at 1-202-707-4900 FEDLINK Network Librarians: Holly Kerwin at 1-202-707-4854 or Lynn McDonald at 1-202-707-4832 or askocfno@loc.gov
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