OCLC has recently made several enhancements to its billing processes that will enable OCLC direct billed members to better manage their OCLC accounts. The most apparent improvement will be the ability to view detailed billing information online via the OCLC Online Service Center. OCLC direct billed members will first see these changes with the August billing cycle, scheduled for distribution in early September 2008.
Specific enhancements include:
- Redesigned invoices with detailed billing information that are easier to read and understand.
- Clearer product code descriptions including more specific detail on your FirstSearch purchases.
- Online access to PDF copies of invoices and statements.
- Online access to account and payment information including subscription deposit account balances.
- Replacement of the paper Sales Institution Detail Report with online access to usage statistics.
Learn more about the upcoming enhancements
There are several ways you can learn more about these exciting changes to the OCLC billing process and how they will benefit direct billed members.
Billing Enhancements Webinars
During these webinars you will:
- Review the changes to the OCLC billing process
- Walk through the new format of invoices and statements
- Participate in a tour of the OCLC Online Service Center, demonstrating how to:
- Create an account
- Add individuals to an institution’s existing account
- Navigate the new online Billing Information Section
- Manage accounts and subscription services online
- Access usage statistics online
- Answer any additional questions
Please select a date below to register.
September 12, 2008 - 11:00 a.m. – 12:00 p.m. EST
September 17, 2008 - 3:00 p.m. – 4:00 p.m. EST
September 23, 2008 - 3:00 p.m. – 4:00 p.m. EST
Informational Web site
Visit the informational Web site which includes examples of the new invoices and statements and FAQs. The Web site also provides information on creating an account in and navigating through the OCLC Online Service Center to access your institution’s billing information. Should you need assistance obtaining an OSC account, please visit our Web site for more information.
Important Note:
As a result of these billing improvements, the Sales Institution Detail Report will no longer be sent in your packet; however it will be available online. Online access to billing information is available through the OCLC Online Service Center. In order to get the most of your online billing information, view usage statistics or print copies of your invoices and statements, it is necessary to create an Online Service Center Account.
We are extremely excited to offer these enhancements to direct billed members. If you have any questions, please register for a webinar, view the Web site or contact your accounts receivable coordinator.
