OCLC Library Training & Education Market Needs Assessment Study

In September 2002, OCLC Online Computer Library Center contracted with Outsell, Inc. to survey libraries about the training and education needs of library workers. The survey was designed to define the needs of libraries for training and education, and to discern how OCLC might help serve those needs through provision of online training offerings.

A major focus of the survey was the use of web-based training for library workers. Outsell received 2,112 responses to the survey, 32% of which were from outside the United States. Both “consumers” (library workers who select their own training) and “influencers” (library workers who select training for others) responded to the survey.

The study:

• Identified a benchmark for library spending on training.
• Identified a benchmark for the amount of training library workers receive.
• Helped to define the kinds of training libraries need and where those needs are not being met.
• Indicated the trends in web-based training in libraries.
• Provided direction on where to focus efforts in the development of web-based training.

OCLC is hopeful that the report will provide librarians-and others making training and education decisions, with information to support activities at their institutions and will also encourage suppliers of training and educational opportunities to support the needs of libraries as defined in this report. OCLC will continue to work with its Members Council's Task Force on OCLC’s Role in Staff Development to determine how the results reported in the study may be used by OCLC to shape its future activities.