I’ve always been impressed by the incredible creativity and inventiveness public library staff show as they evolve to meet the needs of their local communities. Having spent my career in marketing, more than half working with libraries, I understand the challenges they face in raising awareness of those changes among library users and funders.
A new OCLC report provides a current overview of US public libraries’ approach to marketing and communications. Some of the results are not surprising—like the fact that libraries do a lot of marketing with little money and staff. And as is often the case, some findings simply raised more questions, which led us to talk to some of the public library marketers we know to gain additional perspective.