Posts tagged under: Customer experience

Multiplying the power of place

Katie Birch

power-of-placeIt’s easy to find digital items online—pictures, videos, maps, etc.—that can connect you to another place, person or library. What may not be as immediately apparent is that physical objects can also connect users to libraries in many different places. As someone who works with our interlibrary loan data, I see fantastic examples of distant libraries establishing relationships that leverage physical collections. In doing so, they improve how local users experience their local library.

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