Transformation of any kind starts and ends with people. If you’re implementing a broad change and everyone in your organization isn’t engaged in some way, it will never work to its fullest potential. Period.
I’ve helped hundreds of libraries transform their organizations through technology implementations for ten years, and the people factor is consistently the key to success. But it’s also the hardest, and the most overlooked. What inspires one person may not motivate someone else. But neglecting to apply this lens across how you plan, communicate, and execute leaves so many positive aspects of change on the table.