Posts tagged under: Community Engagement

Breaking through change barriers in three steps

Charles Pace

Change

By Charles Pace, Executive Director, Gwinnett County Public Library, and
Michael Casey, Director of Customer Experience, Gwinnett County Public Library

What role does the library play in the community? That was one of many questions that led the Gwinnett County Public Library (GCPL) toward organizational change in 2016. We were (and still are!) fully committed to being a continuous change organization with a clear outside-in focus and a customer-centric approach. It’s been a journey, and our biggest lesson is probably that we always have more to learn. Change is complex. What’s helped is keeping our ultimate purpose in clear view. And for us, every initiative is always geared towards improved service to the community.

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