What’s the best customer service you’ve ever helped provide?
The first week of October is Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Librarians understand customer service as well as anyone. They wear their customer service hats every day in addition to all of the others they wear. So to celebrate Customer Service Week, we asked some of the folks at OCLC to share the service they’re most proud of having provided.
It was a hard question to get answers to because, like most good support staff, they want every interaction to be the best from the customer’s standpoint. But I think it’s important to share the stories we’re proud of. They inspire us to do more every day in hopes of hitting that mark again and again.
I hope you enjoy these stories as much as I do. If you have any suggestions or ideas for how your experience as an OCLC member could be improved, please don’t hesitate to email me directly at firstname.lastname@example.org.