Susan Musser

Susan Musser

Community Manager

As a Community Manager, Susan works with groups of members who use specific products and services to facilitate connections, collaboration and contributions within that community and to OCLC. She works specifically with the EZproxy and WorldShare Interlibrary Loan communities to develop community roundtables and community-produced documentation and workflow videos in which members share best practices and tips for product use. She also coordinates with the product teams to gather member feedback and enhancement suggestions for these products so member input can be considered in the development of roadmaps and new features. In addition, she works with members of these communities to deliver presentations at professional conferences.


Posts by Susan