Director of Customer Experience, Gwinnett County Public Library
Michael is the Director of Customer Experience for the Gwinnett County Public Library in metropolitan Atlanta. Named a Mover & Shaker by Library Journal in March 2007, he co-authored (with Michael Stephens) The Transparent Library (2014, Amazon KDP). He also co-authored (with Laura Savastinuk) Library 2.0: A Guide to Participatory Library Service (2007, Information Today Press) and is a contributor to Library 2.0 and Beyond (2007, Libraries Unlimited). Additionally, he and Stephens co-authored “The Transparent Library,” a monthly column in Library Journal. Michael has written and spoken internationally on the subject of modern library services.