Vice President, Management and Customer Operations
Drew joined OCLC in June 2014. He is responsible for OCLC's Customer Support, Implementation, and Training functions, as well as Project and Portfolio Operations. Drew is leading an effort to sharpen OCLC’s focus on member support by joining customer-facing teams with strong process and consulting skills. He also heads a team responsible for global business planning, forecasting and monitoring across the cooperative. With this new approach, OCLC aims to increase member responsiveness and coordination. Drew came to OCLC from c3/consulting, a Nashville, Tennessee, management consulting firm. While at c3, he led a team of consultants in a range of planning and operational projects serving retail, publishing, nonprofit, manufacturing, healthcare and other business segments. Prior to his work at c3/consulting, he was Vice President of Business Operations at Ingram Content Group, which provides a broad range of physical and digital services to the book industry. Drew received a bachelor's degree in Chemical Engineering from the Georgia Institute of Technology and an MBA from Vanderbilt University's Owen Graduate School of Management.