Cathy joined OCLC in September 2015 and leads the End User Services product management team. She's a relentless innovator with a passion for improving the search experience through technology and data analysis. She honed her skills in end-user behaviors and trends during more than a decade working in eCommerce for brands like DSW and American Eagle Outfitters. Her diverse and well-rounded educational background helps her bring a thoughtful and unique approach to every project. She studied computer science and English fiction writing at the University of Pittsburgh, where she also earned an MBA.